Data connector details

  • Category: Financial Reviews
  • Connector type: Cached

Description

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government responsible for consumer protection in the financial sector. Use the CFPB connector to retrieve and analyze consumer-authorized financial data.

Data limitations

CFPB does not impose limitations on the amount of data that you can pull, but for very large data sets you may want to limit it yourself using the Count option or by limiting the companies or narrowing the date range.

If you have issues with no data, try widening your date range on the second page of the wizard.

Input fields

When setting up the connector, you can filter your results by date.

  • Product type: Select one or more types of financial products to analyze:
    Bank account or service, Consumer loan, Money transfers, Prepaid card, Other financial service, Virtual currency, Credit reporting, Credit card, Payday loan, Debt collection, Money transfer, virtual currency, or money service, Credit reporting, credit repair services, or other personal consumer reports, Credit card or prepaid card, Checking or savings account, Payday loan, title loan, or personal loan, Mortgage, Student loan, Vehicle loan or lease
  • Company: Search and then click to select one or more companies to analyze, or select none to analyze all companies.
  • Count: Set the maximum number of records to return.

You can change your date range on the second page of the wizard, or optionally Schedule data crawls to update your data stream periodically.

Data dictionary

This connector returns the following fields that you can use in analysis.

CompanyName

  • Description: Name of the company reviewed.
  • Category: meta
  • Example: Experian Information Solutions Inc.

CompanyPublicResponse

  • Description: Response posted publicly by the company.
  • Category: meta
  • Example: Company has responded to the consumer and the CFPB and chooses not to provide a public response

CompanyResponse

  • Description: Type of response given by the company.
  • Category: meta
  • Example: Closed with explanation

ComplaintContent

  • Description: Free-form text of the consumer complaint.
  • Category: text index
  • Example: durning my school years of XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX, and XX/XX/XXXX, I struggled with my financnes, so every year I made sure that I contacted Experian to make sure my credit was in good standing, buy asking fo r a forbearance or a deferment for each year, no the companies is saying that I have past due payments for those years above and that is not true, my acct should be fair credit for all my years, no past due, all fair and up to date for all years to this day.

ComplaintID

  • Description: Identification number of the complaint.
  • Category: meta
  • Example: 3328574

crawler_time_stamp

  • Description: Date and time when the record was crawled in numeric format.
  • Category: meta
  • Example: 1580162289908

DataSource

  • Description: Name of the data source for the record.
  • Category: meta
  • Example: CFPB

IsConsentProvided

  • Description: Value indicating whether the consumer provided consent.
  • Category: meta
  • Example: Consent provided

IsDisputed

  • Description: Value indicating whether the consumer disputed the response.
  • Category: KPI
  • Example: N/A

IssueType

  • Description: General type of issue reported by the consumer.
  • Category: meta
  • Example: Struggling to repay your loan

IsTimely

  • Description: Value indicating whether the response was given in a timely manner.
  • Category: KPI
  • Example: Yes

ProductName

  • Description: General type of product the complaint is about.
  • Category: meta
  • Example: Student loan

ReceivedDate

  • Description: Date and time when the complaint was received.
  • Category: date index
  • Example: 2019-08-04T00:00:00.000

SentDate

  • Description: Date and time when the complaint was sent to the company.
  • Category: date index
  • Example: 2019-08-04T00:00:00.000

State

  • Description: Two-letter code for the state in which the consumer is located.
  • Category: geo index
  • Example: IL

SubIssue

  • Description: Specific type of issue reported by the consumer.
  • Category: meta
  • Example: Can't temporarily delay making payments

SubmittedVia

  • Description: Method the consumer used to report the issue.
  • Category: meta
  • Example: Web

SubProductName

  • Description: Specific type of product the complaint is about.
  • Category: meta
  • Example: Federal student loan servicing

Tags

  • Description: Special tags for the consumer, e.g. Servicemember or Older American.
  • Category: meta
  • Example: Servicemember

ZipCode

  • Description: ZIP code of the consumer.
  • Category: geo index
  • Example: 60601

Data

  • Description: Returns all of the data collected by the connector.
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