Verbatim tiles are a useful tool for seeing what customers are saying when you drill down into your data using filters. They display the author's name, date, and sentiment score in addition to the verbatim text.

Prerequisites

In order to create verbatim tiles, you need a dashboard with an Unsupervised NLU model.

To create verbatim tiles

  • In your dashboard that has an Unsupervised NLU model, in the top right corner, click add widget to create a new widget.
  • In the Widget Editor, in the data fields panel to the left, scroll to the Unsupervised NLU Model and select the Data field. The visualization is selected, and the other information fills in automatically.
  • Click Save.
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