Our fall release brings a slew of exciting new features and improvements to help you delve a layer deeper into your data. We’ve added a new Smart AI model that delivers insights into the complex and nuanced feelings your customers experience. Our newest data connector, Google My Business, helps you keep an eye on brick and mortar operations - yours, or those of your competition. With updates to our Data Fusion capabilities, you can now keep your data updating regularly, on a schedule you set.

September 2021

New Features

Emotion Recognition Model This new SmartAI model can detect 7 core emotions your customers are experiencing.

Google My Business data connector Get insights into the reviews for individual brick and mortar retail locations.

Taxonomy Scoring Apply sentiment scores to your taxonomy labels for more granularity.

Improvements

Trend Widgets Quickly identify changes and trends over time.

Data Fusion Create recurring data streams to seamlessly join data from multiple channels or sources.